Tips for Canadian Companies To Improve Communication Across Departments

When you’re a large Canadian corporation, communication is key, but what does this broad statement really mean? Sometimes it means things like communicating with key stakeholders, but a lot of companies are also looking for ways to improve internal communication, particularly across departments.

When your company has a lot of departments, it starts to quickly feel like everything is siloed and each component of the business is separate from the others.

This is problematic because it can lead to inefficiency, errors, lost opportunities and non-compliance, so how can you remedy the problem and boost the level of communication happening across all departments?

Use the Right Technology

Cross-departmental communication is often most lacking in companies that haven’t yet embraced all that technology has to offer them. Just as an example, consider the implementation of Canadian invoice management software. This could improve communication not only in AP but across departments because it would provide centralized visibility and easier approvals.

It gives the opportunity to focus less on redundant tasks, and instead, those can be automated, errors can be reduced, and departmental employees can focus more on working with people from outside of their area. When you’re using the best available technology, it also puts necessary information at the fingertips of employees to make quick, valuable decisions.

Along with things like invoice management software, another platform that could be helpful is operation management. This will allow for centralized communication to ensure transparency and consistency in messaging that can help people from across all departments feel connected and in the know.


Cross training is so beneficial to corporations in a multitude of ways, and it should be an important part of your overall talent management strategy. This allows you to maximize productivity and keep things moving along well even when there are bumps in the road.

Cross-training employees can also boost communication because employees have a better understanding of what other departments are doing and how it all works. This can also help to reduce conflicts that occur between departments and employees resulting from a lack of understanding of one another.

Cut the Bureaucracy

A lot of the Canadian companies that are most successful in today’s marketplace are the ones that are willing to think outside the box and cut the bureaucracy. This allows them to be lean, agile and focus on the things that matter.

Eliminating bureaucracy can also help boost authentic and productive communication across departments.

Bureaucracy, when it's not needed, is just slowing everyone down and putting obstacles in the way of not just communication but also innovation.

Finally, as with most shifts in how things or done or with regard to corporate culture, successful strategies start at the top with complete buy-in from leaders. If you want to get departments talking to one another, ideas flowing more freely and more opportunities for new ways of doing things to surface, start with department heads. Get your department heads working together in creative ways, such as with seminars or interactive training, and then their comradery is likely to spill over to their teams.

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